Start with your order information
Include your order or quotation reference, model number, affected quantity and a description of the issue.
Help us understand the issue
Provide clear photographs of the product, the affected detail and the packaging. For delivery concerns, include the receiving and shipment records available to you.
Review & next steps
The team reviews the information against the confirmed product specification and order terms before discussing the next steps.
Warranty, returns & remedies
Warranty scope, reporting deadlines, return eligibility, shipping responsibility and remedies are governed by the confirmed order terms. Contact us with your order reference before arranging a return.